At MOX, we prioritize product quality and customer satisfaction.
If you receive a defective or damaged item, you are eligible for a return or exchange under the following conditions:

✔ Eligibility Requirements

To request a return or exchange, please contact us via email within 2 days of receiving your product and ensure that:

– The product is in its original condition.
– The product usage does not exceed 3 milliliters.
– You provide the order number and the registered phone number.
– You attach clear, detailed photos showing the product’s condition.

💰 Refund Processing

– Refunds will be processed within 7 to 14 business days after we receive and inspect the returned product.
– Refunds are only issued if the item is confirmed to be defective and all conditions are met.

🚫 Non-Returnable Cases

– We do not accept returns or exchanges for reasons related to personal preference or scent taste.
– To help customers choose confidently, MOX offers a trial box option.

💬 Need Assistance?

We aim to deliver the highest level of satisfaction.
If you have any questions, our customer support team is ready to help at any time.